We'll Work With You Every Step of the Way
We have worked with companies in many different industries and every one of them had unique issues germane to their company. We treat all of our clients as individual case studies. Since we are a boutique firm, we are not interested in the quantity of clients we work with but passionate about the quality of the service we give to the limited number of clients we serve. Below are three case studies typical of how we uncover issues for our clients and how we solve them.
CASH FLOW & SERVICE CALLS
The company had many operational problems that was effecting cash flow, gross profit and growth.
The company was billing for service calls which took an average of 65 days to collect resulting in poor cash flow and sometimes bad debt.
Inaccurate or missing information was taken over the phone for service calls. Often when the techs arrived at the customer they found that they did not have the necessary parts and had to return to the shop.
The service trucks were disorganized. The techs were taking parts from stock they already had on the truck, and excess inventory was building up on the floor of the trucks resulting in expensive delicate electronic parts getting damaged. A lot of time was being wasted looking for parts.
GROSS PROFIT WAS TOO LOW & LABOR COST WAS TOO HIGH
The gross profit was not covering expenses and the cost of labor, their biggest expense, was too high. The company was losing money every year and was close to going out of business.
RUNNING OUT OF WAREHOUSE SPACE & CASH FLOW PROBLEMS
The company was running out of warehouse space for its products. Cash flow was tight, the line of credit was maxed out and bills were being paid late and incurring interest charges.
Mastering Business, Producing Results.
We are a boutique business consulting firm that will make a lasting positive impact on your business and your life.
Dorval Management Associates
256 Howard Avenue
Hope, RI 02831
Phone: (401) 439-0129
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